SmartClass

General Policy

Thank you for subscribing to SmartClass. We are committed to providing you with the best possible learning experience. Due to the digital nature of our services, we have a specific policy regarding refunds for our subscription plans.

Subscription Refunds

All subscription payments made to SmartClass are final and non-refundable. When you purchase a subscription, you gain immediate access to the premium features and AI credits for the duration of your chosen billing cycle (monthly or annually). Because access is granted instantly, we do not offer refunds, prorated or otherwise, if you decide to cancel your subscription before the end of the billing period.

Cancellation

You can cancel your subscription at any time through your account settings. When you cancel, you will continue to have access to the premium features until the end of your current billing cycle. After the cycle ends, your account will revert to the Free Plan, and you will not be charged again unless you choose to re-subscribe.

Exceptional Circumstances

We may consider refunds on a case-by-case basis for exceptional circumstances, such as a billing error on our part or a proven technical issue that prevents you from using the service. If you believe you are entitled to a refund under such circumstances, please contact our support team.

Contact Us

If you have any questions about our Refund Policy, please contact us by email: support@makutano.co.tz